Cancellation Policy & Warranty Registration
Any orders cancelled within 72 hours of the order date will result in a 10% restocking fee. No cancellations will be granted after that time. Please contact the sales office at 714-582-1956 or you can email in your cancellation request to firstname.lastname@example.org. Thank you for your cooperation.
Refund Terms: Product(s) must have been purchased within the last 30 days, and show no signs of damage or abuse. Refunds, and/or product exchanges, are restricted solely to items purchased directly from U.S. Optics, Inc. Cancellation/Refund requests for cerakoted products are eligible for a 50% maximum refund. After we have received the returning product, accompanied by the RMA number (contact the sales office for this number), refunds are processed once a month, and only by check. Please note that we can only refund shipping costs for an error on our part. If you used a promotional code to pay for any part of any item you are returning, you will receive a refund for only the out-of-pocket amount.
RMA – Return Merchandise Authorization
U.S. Optics warrants that if any product we manufacture is defective in material and/or workmanship, we will repair or replace it at our election for free or refund your money—no hassle! There are a few exceptions noted below.
Electronics are warranted for two years from the date of purchase. Our warranty does not cover consumables or normal wear-and-tear, or structural and/or cosmetic damage resulting from abuse, alterations, unauthorized repairs, or use contrary to U.S. Optics user manuals.
To help protect your investment or to accommodate repairs not covered by our warranty, U.S. Optics offers reasonable rates to repair certain damage to our products. To take advantage of our repair services please contact our Customer Service Department for a return merchandise authorization (RMA) number before shipping your scope to us. Upon arrival, we will inspect your scope and provide a quote for your approval which includes shipping costs before work begins. Repairs will begin after we receive your approval of the repair quote provided. Once payment has cleared we will return to you your repaired scope.
EXCEPT AS SPECIFIED ABOVE OR PROHIBITED BY APPLICABLE LAW: ALL EXPRESS OR IMPLIED CONDITIONS AND WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF CONDITION, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY OF ANY INFORMATIONAL CONTENT, ARE HEREBY EXCLUDED AND DISCLAIMED BY U.S. OPTICS; AND IN NO EVENT WILL U.S. OPTICS BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES HOWSOEVER ARISING AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. PRODUCTS, PRICES, AVAILABILITY, SPECIFICATIONS, AND OFFERS ARE SUBJECT TO CHANGE OR CANCELLATION AT ANY TIME WITHOUT NOTICE.
For problems with a U.S. Optics product, or to return a product for repair, replacement or refund, please call (714) 582-1956 for a return merchandise authorization number.